THE CUSTOMER LIFE CYCLE JOURNEY
For some, getting new customers is easy, for others it’s not. Some have an abundance of prospects or enquiries which they easily convert, and others do not. I guess if you’re cruising then this may wake you up a bit, and if you’re struggling this could help you re-focus. The key is understanding what your customer life cycle is, and what key stages there are in the journey; then moving them through your funnel, from lead to hot prospect and then ultimately into customer and beyond. Most people I talk to have no idea what I’m talking about when...
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